Dr. Norman H. Sutcliffe

Personal Memories of a Benfleet Doctor

Norman H. Sutcliffe was born in a small village in Leeds in 1935. His father was a Methodist Minister and Norman’s childhood was spent moving around with his father’s work. After several moves within the north of England the family then found themselves in London. Norman recalls he found London difficult to adjust to and he was not sorry to move out to Essex.

In the late 1950s the family settled in Leigh on Sea when Norman’s father was invited to take charge of the Methodist Church in Elm Road. During this time Norman did not spend much time at the family home, having attended medical school he was often away training at various different hospitals.

Norman qualified as a General Practitioner in 1959 and later, in 1961 he found work at a small practice in Thundersley. He joined Dr Douglas Acres, Dr Vincent Tyndall, Dr Ralph Taylor and  Dr Tom Wilks.  In the same year Norman married his wife, Jan and they went on to raise their family, two sons and a daughter.

In 1961  when Norman joined the practice, Tom Wilks was already approaching 70 years old and retirement beckoned. Tom had been the local doctor for many years and was renowned in the area for arriving on horse back when he visited his patients. Larger than life and an ex-army doctor, he had served in the Cavalry as a medical officer during the war.  An accomplished horse rider, he had two horses which he rode regularly around the un-made roads of Benfleet.  In later years when Tom could no longer ride, Norman helped Tom’s wife Frankie exercising the horses and the pair could be found riding the local unmade roads.

Norman has recorded some of his memories of his days at the surgery but explains that when he retired in 1993, he was somewhat relieved as the new technology was difficult to adapt to. However, he says that he was very sorry to leave his patients behind, as they felt like family to him.

Today, Norman lives in Leigh-on-Sea with his wife Jan.

Click on the sound recordings to listen to Norman’s memories.

Norman's last day at the surgery - September 1993
Norman Sutcliffe
Doctors from the Rushbottom Lane Surgery celebrating the retirement of Dr Doug Acres in 1983.
Norman Sutcliffe
Joining the practice early 1960s
Norman talks about Pendley House practice at Tarpots and the Kiln Road surgery. Approx 6min 30sec.
The changes after Tom Wilks retired.
The arrival of Dr John Clarke and Dr Helen Wessels. Approx. 2min 10sec.
Description of the local area.
A home birth visit when many local roads were still unmade. Approx. 2min.
Anecdotes - Tom Wilks
Norman's memories of working with Tom. Approx 2mins.
The Doctor, The Vet and the Runaway Pig
When Dr Wilks attended a home delivery and the story of a pig that escaped in Hopes Green. Approx. 4mins
The modern practice with the advent of computers.
How computers changed the work of a G.P. Approx 2min 10sec.
Childhood Years
Norman describes his childhood years before moving to Essex. Approx 1min 30sec
Home visits made by Norman.
Norman talks about what happened when making one particular home visit. Approx. 3min 30sec

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  • I worked as a Receptionist/Secretary for Dr. Sutcliffe in the late sixties and have many memories of those times.  Dr. Sutcliffe was such a kind and understanding man for whom I had great respect.  I also used to occasionally babysit for his three children.    It was lovely to hear him recounting his memories.  I have to say I have had many jobs over the years, some in management, however I remember my time at the surgery with great fondness and still have my job reference  written by Dr. Taylor to this day.

    Many thanks for the kindness and understanding shown to me during the years I worked at the practice.

    Heather Jaggard-Legerton – formerly Daly.

    By Heather Jaggard-Legerton (27/12/2014)
  • Dr Sutcliffe was my family doctor from 1963 until I moved to the other side of Benfleet in 1986. He saved my brother Peter’s life when Southend Hospital sent him home having missed his ruptured spleen and Dr Sutcliffe sent him back. A top man indeed.

    By Paul Smith (08/12/2014)
  • Dr Sutcliffe was my doctor from 1968 until he retired, he was the best Dr I had and helped diagnose my daughter Melanie with Asthma, he also had to put up with my brother Kenny who got to know him well. Sadly Ken died, age 52, 10yrs ago, my dad has gone also but my mum is ok age 84 now.

    Thank you for being such a kind doctor.

    By Janet Rogers (nee Quinlan) (15/11/2014)
  • I joined the surgery as a receptionist 1970.  It was my first job on leaving school and quite an experience!!  One of my most important duties was going to the baker’s each day to get Norman’s roll for lunch.  I remained at the surgery for 7 years – a very happy time.  I also use to babysit Norman & Jan’s 3 children.

    By Jean Neale (Nee Palmer) (01/11/2013)
  • Thank you Marina I remember you well. You were such a brave little girl it was a privilege to treat you and your family.

    By Norman Sutcliffe (13/08/2013)
  • Dr. Sutcliffe looked after me from 1961 when he diagnosed me with type 1 diabetes until he retired in 1993. He also looked after my son from 1987 until 1993. He also looked after my parents. He was a fantastic doctor and did a fantastic job of looking after my family. Marina Lightbown (nee Lazell)

    By Marina Lightbown (20/06/2013)
  • Fantastic!  Really nice trip down memory lane, a great page. Thank you.

    By Alistair (12/11/2011)

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